Are you a Parent?
At Wagner Portrait Group, we pride ourselves with our excellent customer support. Never hesitate to call our office and one of our trained customer service representatives will gladly help you! Whether you need to order, correct an order, check your order status, or just ask us a question, give a call or email with your questions and our team will get back to you as soon as possible!
As a School Official, we are committed to providing you the best possible customer support. Our team of dedicated professionals is available to answer any questions you may have about our services. We strive to respond to all inquiries in a timely manner and provide helpful solutions to any issues you may have. Our customer support team is available during school hours to assist you with any of your school-related needs.
Are you a School Official?
Pre-ordering allows you to take advantage of special pricing as well as free shipping. Because the pre-order photos are shipped in bulk, we are able to pass along free shipping to you!
Once pictures are taken, they are moved into the production process where they are uploaded and files are sent to the lab. This process usually takes about 2-3 weeks to complete. Once finished online ordering will reopen and you will be able to view and order your photos. You will receive an email and text message at this time with a unique student password.
Once you have navigated to the ordering screen you will want to scroll to the bottom of the page and click on the box marked “Photo Gifts and Individual Prints”. You will then click on the box marked “Photo Gifts & Individual Prints A-La-Carte”. You will then see the option to purchase a single photo/sheet.
Frequently Asked Questions
Please select the appropriate market tab below to be able to read the FAQs.